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Legal Terms That Govern Your Account

Using cv88 means you agree to the terms set out here — covering account eligibility, payment conduct, and how we handle your data. Access and participation depend on your local law and whether your region is supported.

Account EligibilityPayment ConductData HandlingJurisdiction Notice
cv88 Legal Terms That Govern Your Account
ACCOUNT SECURITY

How We Protect Your Account and Data

Security and data handling are built into how the platform operates, not added as an afterthought. Here is what we do on our side and what you can expect from us.

Data Retention

We keep account and transaction records for as long as required by applicable regulations. You can request a summary of the data we hold by contacting support with your account details.

Cookie Use

Cookies support session management and basic analytics. You can adjust cookie preferences through your browser settings; some features may not function fully if cookies are disabled.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately to freeze the account while we investigate.

Data Requests

To request access to, correction of, or deletion of your personal data, submit a written request via email support. We aim to respond within the timeframe required by applicable law.

CONTACT PATHS

Reach Us About Legal or Account Queries

If a term is unclear or you need to raise a formal concern about your account, our support team handles policy questions alongside general account help. Use the channel that suits your situation.

Live Chat Open the chat widget from any page in the lobby. Policy and account queries are handled by the same team — no separate queue for legal questions.
Email Support Send detailed account or policy questions to our support address. Include your registered account details so we can locate your record and respond accurately.
Help Centre The Help Centre covers common account, payment, and policy topics. Check there first for answers about bKash, Nagad, or Rocket transaction conditions.

Common Questions About Our Legal Terms

These are the questions we hear most often about account conditions, data rights, and how our policies work in practice.

Account eligibility depends on your local law and whether your region is supported. It is your responsibility to confirm that accessing the platform is lawful where you are before registering.

Accounts found to be accessing from restricted jurisdictions may be suspended. Any pending balance will be reviewed in line with our terms before any action is taken on the account.

Send a written request to our email support channel with your registered account details. We will respond within the timeframe required under applicable data protection rules.

Yes. Submit a deletion request via email support. Note that some records must be retained for regulatory or fraud-prevention purposes even after an account is closed.

No. The payment method you use — bKash, Nagad, Rocket, or any other — does not alter the account terms or your legal standing on the platform.

We post updates on this page. Continuing to use the platform after a change is published means you accept the revised terms. Check this page periodically if you want to stay current.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.