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How cv88 Handles Your Personal Information

Your account data — including your name, contact details, and payment records from bKash, Nagad, or Rocket — is handled with care and kept only for the purposes described in this policy.

Account Data ProtectionPayment Record PrivacyYour Right to AccessBangladesh-Focused Policy
cv88 How cv88 Handles Your Personal Information
PRIVACY CONTACT

Reach Us About Your Data

If you have a question about how your data is used, want to request a copy of your records, or need to update your account details, our support team handles privacy requests directly. Reach out through any of the channels below and we will respond to your request.

Email Support Send your privacy request or data access query to our support address. We aim to respond within a few business days of receiving your message.
Live Chat Open the chat window from your account dashboard to speak with a support agent about your data or account privacy settings directly.
Account Settings Many data preferences — including communication opt-outs and linked wallet details — can be reviewed and updated directly inside your account settings page.
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We apply security measures across every part of your account — from the moment you register to every bKash, Nagad, or Rocket transaction you make. Here is how we handle the key areas of your data.

Account Security

Your account is protected with password hashing and session tokens. We flag unusual login activity and may send an OTP to your registered number to verify access before proceeding.

Payment Data

Transaction details from bKash, Nagad, and Rocket are encrypted in transit and at rest. We store only what is needed for account history and withdrawal verification — no full wallet credentials are held on our side.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences through your browser settings at any time.

Data Requests

You can request a copy of your personal data or ask us to delete your account records by contacting support. We will confirm your identity before processing any such request.

Common Questions About Your Data

Here are the questions we hear most often about how cv88 collects, stores, and handles your personal information.

We collect your name, phone number, email address, and the payment method details you use — such as your bKash or Nagad mobile number — along with device and session information when you log in.

Yes. We keep a record of deposits and withdrawals made through bKash, Nagad, and Rocket for account history and verification purposes. Full wallet credentials are never stored on our servers.

Yes. Contact our support team by email or live chat with your account details. We will verify your identity and send you a summary of the personal data we hold within a reasonable timeframe.

Send a deletion request through email support or live chat. After verifying your identity, we will remove your personal data, subject to any retention obligations required by applicable law.

We share data only with payment processors like bKash, Nagad, and Rocket — and only the information those services need to complete your transaction. We do not sell personal data to advertisers or data brokers.

Reach our support team via the live chat in your account dashboard or by email. Privacy-related requests are handled directly and separately from general account queries.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.